About Insight Tech
About Insight Tech: We Are North Carolina’s Outsourced IT Department
We provide a full-service suite of proven IT solutions that ensure our clients never have to worry about their technology again.
Based in North Carolina, Insight Tech Advisors partners exclusively with small to mid-sized businesses providing telecommunication, VoIP network, internet, and telephone/datacom solutions as well as merchant processing services.
Our experts understand the demands of small business owners, who are most concerned with realizing their dreams, growing their revenue, and creating something of value for their customers, employees, and families.
Why Clients Work With Us
Quality of service matters.
We want to be your long-term partner in business, not just another service provider. Our team is composed of some of the most passionate and dedicated individuals in the industry. We love what we do, and it shows in the exceptional quality of our work. We're here to help our clients see tangible results, not just talk about it.
We appreciate fair, transparent pricing as much as they do.
We're all consumers, and no one likes complicated or sneaky pricing. That's why we don't have hidden fees. We're committed to providing our clients with fair and transparent pricing. Our clients never get a bill they didn't agree to.
Our support is available 24/7/365.
An IT infrastructure doesn't take breaks or vacations, and neither does our 24/7/365 support. We keep a close eye on monitoring our clients' IT around the clock and stay available whenever we're needed.
We have a proven approach to help our clients increase productivity.
Insight’s trusted support team assesses IT needs and develops a customized plan that fits our clients' vision for growth by completing a microscopic examination of each client's technology infrastructure-which helps us create an IT plan that fits like a glove.
We proactively eliminate risks before they arise.
Most IT issues and disasters can be prevented with proper monitoring. We perform 24/7/365 Remote Monitoring and Maintenance (RMM) to prevent problems from happening in the first place.
We don’t just talk, we do.
The proof is in our results. We don’t waste time talking about the value our services bring, our clients experience it first-hand.
What We Do For Our Clients
Ongoing Technical Planning
Every update, upgrade, and modification we make to your technology is planned, reviewed, and optimized well in advance. We ensure there are no surprises and no gaps in your IT by strategizing on an ongoing basis.
Monthly Review Calls
We make sure you and your team are satisfied with our support by holding monthly review meetings, in which we can keep you up to date on our work, and field any questions or concerns you may have.
Dedicated Technician For Every Client
Every time you call Insight Tech Advisors, you get to speak to your Dedicated Technician. This ensures you have a familiar point of contact who knows your business inside and out.
No Contracts
We never lock you into a contract for our support, giving you the freedom to realize a return on investment month by month.
Our Mission
Three Uniques
No Contracts
We are unique in our market as the only provider that does not require long-term contracts.
Trusted Advisor
We are a proactive, solution seeking advisor for our clients.
Proven Process
Guarantee
We guarantee your satisfaction by not requiring contracts. If we cease to be a fit or to deliver the results you require, you are not encumbered to us by a contract.
Our Vision
Building trusted relationships through exceptional IT / Cyber Security services.
Our Values
Trustworthy
We honor our clients, community, and each other by investing our talents, passions, and energy in serving with integrity. We own our client’s goals, issues, and needs.
Determined
We are passionate in what we do, taking initiative and believing that better and smarter are always possible. We always meet our commitments.
Spirit of Service
In every interaction we exceed expectations, and create “WOW” as advocates for our client’s future and wellbeing.
Start Your Journey To Better IT Right Now
Frequently asked questions
Periodic hardware failures and new or updated software are common. Although not considered maintenance, we include handling these situations alongside general maintenance, and they are included in our services.
Your employees will be able to reach out to us directly. We'll be able to help resolve the issue quickly and efficiently.
We pride ourselves on providing excellent customer service. When you call us, you can expect a rapid, courteous response from a real person. We understand how important it is to be able to speak to someone directly when you have questions or concerns, and we will do everything we can to address your needs.
No! Our managed IT services model is designed specifically for small businesses where it does not make sense to build an entire IT support department. We work exclusively with small businesses.
As a leading provider of proactive cybersecurity solutions, we are committed to helping our clients stay one step ahead of the latest threats. Our comprehensive monitoring and detection capabilities provide early warning of potential attacks, allowing our clients to take preventive action before it is too late.
In addition to our proactive monitoring solutions, we also offer a full range of vulnerability scans, intrusion detection, and network security services. Our team of security experts are constantly monitoring the latest threats and developments in the cybersecurity landscape, so you can be confident that your business is always protected.
How can we help?
Whether you need immediate help with an IT issue or want to discuss your long-term IT strategy, our team is here to help.
Call us at (855)-768-8790 or complete the form below and we'll help in any way we can.
See What Insight Tech Advisors Clients are Saying
Muriel Kimbrough
“Wes always does a great job with our stuff at Marcilliat & Mills! The whole team is prompt, easy to work with, and very knowledgeable. Thanks to the whole team and especially to Wes!”
Calloway & Associates
“I just wanted to say thank you to Insight and Joshua for having our backs Sunday. About 2:30 pm I received a call from Joshua who let me know that the server wasn’t showing up online anymore. So I ran out to the office and found our lights were out – service was down for about 300 people due to damaged equipment. I got in a report of our outage in to Duke. He stayed on it with me until they turned the lights back on about 6 pm (me checking status at the office and letting him know) and then he got us all set back up to be ready for Monday morning. It was just great teamwork and I just wanted to let you know how much I appreciate you guys. Thank you!”
Nancy Brandon
“Wes is great to work with! He is always friendly and willing to help resolve any issues I have.”
We're Here To Set The Record Straight...
Having The Right IT Support & Managed IT Services Provider Can Change Everything
From 2002, we set out to solve what was then a major problem for small businesses: having difficulty keeping up with their IT needs.
We noticed that large corporations often had multiple employees specializing in different aspects of the industry and realized this approach could work well also among smaller organizations who might not be able to sustain such teams, but still require help managing an oversized workload.
Insight Tech Advisor - Hillsborough IT Support & Managed IT Services Provider provides a single resource for all your IT issues.